Returns and refunds

Damaged on delivery

Check the cylinder when it arrives. If it is dented, damaged or not what you ordered, tell us the same day and we will replace it at no cost to you. Do not install it — once it is fitted we cannot treat it as a delivery fault.

If you find damage after we have gone, contact us within 48 hours with photos and we will sort it out.

Faulty products

If a product is faulty, you have rights under the Consumer Guarantees Act — repair, replacement or refund depending on how serious the fault is. Those rights sit alongside the manufacturer’s warranty, not instead of it.

Contact us first. We deal with the manufacturer on your behalf rather than sending you to a returns desk.

Changed your mind

You have 10 days from delivery to change your mind, as long as the unit is unopened, uninstalled, undamaged and in its original packaging.

The return costs are yours: the freight both ways, and the restocking fee our supplier charges us. We will tell you the exact amount before you commit to anything, so you can decide with the real number in front of you rather than after the fact.

The reason we charge those through rather than absorbing them is that we hold no stock — every cylinder is ordered in for your order specifically, and once it is ordered we are committed to it with our supplier.

Once a cylinder has been opened or installed it cannot be returned. A cylinder that has had water through it cannot be sold to anyone else.

None of this affects your rights if the product is faulty or not what you ordered — see the sections above.

How to start a return

Get in touch with your invoice number and, if it is a damage or fault claim, photos. We will tell you what happens next.